Last Updated: 16 December 2025

This Dispute Resolution & Refund Policy applies to all users of Invenix India Financial Technologies Pvt Ltd (“Company”, “we”, “our”, “us”) who avail services through our website.

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1. Nature of Services

Invenix India Financial Technologies Pvt Ltd provides professional assistance services for:

• GeM Registration
• GeM Product Catalogue Uploading
• Related compliance and documentation support

We act as a service facilitator and consultant, assisting users in preparing, reviewing, and submitting required information based on the details provided by the user.

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2. User Responsibility

By making a payment on our website, the user agrees that:

• All information and documents provided are true, correct, and complete
• Any delay or rejection caused due to incorrect, incomplete, or misleading information is not the responsibility of the Company
• Government approvals, timelines, and decisions are outside our control

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3. Payment & Service Commencement

• All payments made on the website are advance payments for professional services
• Once payment is confirmed, the service is considered initiated
• Assignment of a consultant / processing team begins immediately after payment

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4. No Guarantee Disclaimer

• We do not guarantee approval, registration, or acceptance by GeM or any government authority
• Final approval is subject to GeM portal rules, policies, and verification processes
• Our responsibility is limited to providing best-effort professional assistance

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5. Refund Policy

Refunds will be considered only in the following cases:

• Duplicate payment made by the user
• Payment deducted but service not initiated due to a technical error from our side

Refunds will NOT be applicable in the following situations:

• Service already initiated or documents reviewed
• Delay or rejection due to user-provided incorrect information
• Change of mind after payment
• Failure to respond or submit documents within the required time
• Government / GeM portal rejection or delay

Approved refunds, if any, will be processed within 7–10 working days to the original payment method.

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6. Dispute Resolution Process

If you have any dispute regarding payment or services:

1. Write to us at support@invenixindia.com with:
   • Registered name
   • Payment reference ID
   • Service selected
   • Detailed description of the issue
2. Our team will review the matter and respond within 3–5 working days
3. We aim to resolve disputes amicably through mutual discussion and clarification

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7. Legal Jurisdiction

• All disputes shall be governed by the laws of India
• Jurisdiction shall be courts located in New Delhi

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8. Acceptance of Policy

By using our website and completing a payment, you acknowledge that you have read, understood, and agreed to this Dispute Resolution & Refund Policy.